From your measurement to their patio

Every order starts with your crew's measurements, taken to the standard you learn in dealer training. Openings are measured the way the factory needs them, not the way a tape measure happens to land, because a custom-built unit is only as good as the numbers it is built from.

Training covers the measuring standards for both product families: motorized power screens (openings, mounting surfaces, power routing) and retractable awnings (width, projection, pitch, mounting structure). Get the numbers right and everything downstream is smooth; that is why we invest the training time up front.

You submit the job specification, measurements, product configuration, fabric selection, and options like wind sensors, LED lighting, or smart-home controls. On your early orders, our team reviews every specification line by line with you before anything builds.

This review step is where expensive mistakes die quietly. A mounting surface that needs reinforcement, a projection that wants a different pitch, a screen that should be split into two units for reliability, we catch it here, on paper, instead of on the job site. As your order history grows, the review gets faster because your specs get cleaner.

Approved specifications go to the build floor, where each unit is custom-built to your measurements, frames, motors, fabrics, and options assembled for that specific job. No stock units, no close-enough sizes. American-made, by the same manufacturer that trained your crew.

Every unit passes a quality check before it ships: operation, finish, and configuration verified against your specification. We would rather catch an issue on our floor than on your customer's patio, because your reputation is on the line, and so is ours.

Units ship to your shop or directly to the job site, per your preference, with lead times communicated honestly per order. Your crew installs to the trained standard, clean work, honest quoting, and a final walkthrough that leaves the customer confident.

After the install, the support structure stays in place: priority replacement parts, dealer-first warranty processing on the 15-year coverage (awnings and motorized power screens), and technical help from people who have installed the product themselves. A service call on a five-year-old installation gets the same urgency as a new order.

The pipeline is designed to disappear into your routine: measure, submit, receive, install, repeat, with the manufacturer behind you at every step. No mystery, no black box, just a defined sequence from your tape measure to their patio, backed by the company that built the product. Dealers sell AJ Shades products nationwide, product-only and wholesale, fulfilled by trusted local contractors. AJ Shades itself installs only in Southern California (San Diego, Los Angeles, Orange, Riverside, and San Bernardino counties); we never promise installation outside that footprint, and we never ask our dealers to name contractors on our behalf.

Every order generates a paper trail that protects both sides: your specification submission, our review notes, the build confirmation with the final configuration, and the shipment record. Nothing is verbal-only. When a question comes up six months later, what fabric was that, which motor option, what did we agree on the projection, the answer is in the record, not in someone's memory.

For your customers, the paperwork is a selling tool. The co-branded quote templates show the product configuration, the fabric selection, the options, and the 15-year warranty in writing, which is exactly what a premium buyer wants to see before signing. A detailed, professional quote closes better than a number on a napkin, and it sets the expectation that the installation will be equally professional.

Keep your own job files with the same discipline: measurements, photos of the mounting surfaces, the customer's selections, and the final walkthrough notes. The dealers who run the cleanest paperwork also run the fewest callbacks, not a coincidence. When a service question arises years later, the dealer with the file answers it in one call; the dealer without it schedules a site visit.